Looking for a professional cleaning service in Los Angeles? With so many options out there, it’s easy to get overwhelmed. You want a company that’s reliable, insured, and actually shows up on time — not one that disappears after taking your deposit.

Before you book your next cleaning, here are 10 must-ask questions to make sure you’re choosing the right cleaning crew for your home or office.

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1. Are You Licensed, Bonded, and Insured?

This is non-negotiable. A legit cleaning company should have:

• Liability insurance (in case of property damage)

• Bonding (to protect against theft)

• Business license (because… taxes and rules)

👉 If they’re not covered — you are.

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2. Do You Run Background Checks on Your Cleaners?

You’re letting someone into your home or office. You deserve to know they’re trustworthy.
Ask if the company runs criminal background checks, employment verification, and reference calls on their team.

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3. What’s Included in the Cleaning Package?

Not every “deep clean” includes baseboards and inside the fridge.
Get clarity on:

• What’s included in a standard vs deep clean

• If extras (oven, windows, inside cabinets) cost more

📌 Bonus tip: Ask for a cleaning checklist.

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4. Do You Bring Your Own Supplies and Equipment?

Some companies use your vacuum and products — others bring their own.
Ask if:

• Products are eco-friendly

• Equipment is HEPA-filtered

• Cleaners are pet-safe

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5. Can I Customize the Cleaning Plan?

Life’s messy, and no two homes are alike.
Ask if you can:

• Focus on certain rooms

• Skip areas (like kids’ toys or office desks)

• Add extra services when needed

Flexibility = 💯

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6. What Is Your Pricing Model?

Is it by the hour, square footage, or flat rate?
Transparency matters:

• Do they offer free quotes?

• Are there hidden fees?

• What happens if cleaning takes longer than expected?

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7. Do You Have a Satisfaction Guarantee?

What if they miss a spot?
A good company will return and fix it — no drama.
Look for:

• Re-cleaning policy

• Clear complaint/resolution process

• Friendly, responsive customer service

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8. How Long Have You Been in Business?

Experience matters — especially in a city like LA, where companies come and go.
Ask:

• How long they’ve operated

• Whether they specialize in residential, commercial, or both

• If they have client testimonials or Google reviews

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9. Can I See References or Reviews?

Yelp, Google, and Nextdoor are your best friends.
Ask for:

• Verified reviews

• Photos of past work

• Client referrals (especially for Airbnb or move-out cleaning)

📸 Bonus points for before/after shots!

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10. How Easy Is It to Book, Reschedule, or Cancel?

You’re busy. A cleaning service should fit your schedule.
Check if they offer:

• Online booking

• Reminders via text or email

• Simple cancellation/reschedule policies

Tech-savvy = time saved.

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Final Thoughts

Hiring a cleaning company isn’t just about a clean home — it’s about peace of mind.
Asking these questions upfront helps you avoid red flags and build a long-term relationship with cleaners you trust.

Looking for a cleaning company in Los Angeles that checks all the boxes?
✨ Book your next clean with Perfect Cleaning LA — insured, trusted, and always on time.